Return & Exchange Policy – MILITARY MARVELS LLP
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Return & Exchange Policy

  1. We offer 7 days hassle-free exchange from the date of delivery. We also offer reverse pick-up services at no additional costs or charge only once per order.
  1. Reverse pick-up is subject to availability of the service in your area pincode. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment then you may have to send the shipment back to the company address at your own cost.

  2. Please be aware that we do not offer returns, but exchanges are available for items of equal value. If you need to make an exchange, our team will be happy to assist you. We appreciate your understanding and support of our policy.
  1. Please return your product(s) in the same condition as it was shipped. If the product tags are removed or the products are returned in poor condition or have clearly been worn, a exchange would not be provided.
  1. Please ensure the items are packed securely to prevent any loss or damage during transit and the order ID and registered mobile number is mentioned on the packaging.
  1. Once a exchange request is placed, it usually takes 24 working hours for approval. Once approved our courier partner will attempt pickup within 2 working days.
  1. After pick-up, it usually takes 7 working days for the product to reach us back. 
  1. Once your return package is received, we will notify you. We will also notify you of the approval or rejection of your exchange after the product has been inspected by our QC team.
  1. If it is approved, then your exchange will be processed.
  1. COD charges are Non-Refundable.
  1. You can get in touch with us via mail at militarymarvels2@gmail.com and we will be happy to help. You can also reach us on +91 78928 72560. All queries will be solved between Monday-Saturday, 09am-6pm. All pending queries will be solved on priority the next day.
  1. Please note that we do not solve customer queries on Instagram, Facebook or any other social media platforms.
  1. Cancellations will only be possible till the order has not been dispatched from our warehouse.
  1. Exchange will be provided only for size or manufacturing defect.
  1. Once a product is exchanged and is delivered, any further actions such as exchange would be applicable only upon payment of two way shipping charges of Rs 300/- in advance.
  1. We request you to not accept the package if you feel it was tampered at the time of delivery. Also, under no circumstances share the OTP number with the delivery agent before receiving the package to your satisfaction.
  1. We recommend you to make an unboxing video for all purchases for ease in exchange and claims.
  1. We may at any time alter or restrict selected items from exchange depending on the offers being run without prior information.

 SELF-SHIPPING OF ORDERS FOR EXCHANGE:

In case your pincode is non-serviceable for a reverse pick up, you will have to courier the product(s) to the following address at your own cost:

Military Marvels LLP

No.5, Sir M Vishweshwaraya
Industrial Area, JP Nagar 9th Phase,
Bangalore - 560062.

Mobile Number: +91 78928 72560